PUBLIC Ecobank La Banque Panafricaine <\/p>\n\n\n\n
RECRUITMENT : INTERNAL & EXTERNAL ECOBANK CAMEROUN<\/p>\n\n\n\n
S.A. is recruiting two (02) Customer Service Officers based in Garoua and in Douala. Job grade : 4 Job level : 3C Nature of Contract : Permanent Contract <\/p>\n\n\n\n
JOB PURPOSE: <\/p>\n\n\n\n
Satisfy customers through effective product sales and excellent service delivery within SLA for increased customer profitability and share of wallet. <\/p>\n\n\n\n
KEY RESPONSABILITIES <\/p>\n\n\n\n
Sales & Service Management Deliver services including account opening, check book, cards, enquiries, checks and drafts etc. to customers in a courteous manner and within SLA. <\/p>\n\n\n\n
Provide appropriate banking and product advice, guidance and referrals to customers.<\/p>\n\n\n\n
Cross sell electronic channels to customers to achieve 75% sign up of branch customers.
Support all product campaigns and achieve sign-on targets.
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Build effective relationships in branch to ensure effective delivery of customer experience.
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Support branch and sales officers in achieving its sales and customer retention goals.
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Achieve 5 products per customer Actively migrate customers to digital channels for a better experience <\/p>\n\n\n\n
Customer Service Achieve minimum customer service rating of very satisfied <\/p>\n\n\n\n
Own customer queries and complaints and where these are not resolved refer timeously to supervisor.
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Ensure cheque books and confirmations are booked properly and promptly on the system <\/p>\n\n\n\n
Advice customers as soon as cheque books, cards etc are ready for collection.
Deal efficiently with customer requests for products, statements\/balances, change of address, account reactivation and any other requests for information on accounts.
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Assist customers to use electronic products. Self-Development & Teaming Remain up to date on all bank product programs, FX, interest rates and economical challenges in the environment.
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Provide cover for other Customer Service Officers in case of absence or workload Risk & Compliance <\/p>\n\n\n\n
Ensure compliance with all Group and regulatory policies and laws. <\/p>\n\n\n\n
Ensure accuracy of all account opening documents and effectively follow KYC procedures.<\/p>\n\n\n\n
Carry out monthly proofing.
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Ensure safeguard of bank documents and security items. Achieve ARR rating of ‘Acceptable’.
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Perform all other duties as reasonably assigned REPORTING: PUBLIC<\/p>\n\n\n\n
Customer Service Manager of the Branch Customer Experience Design, Insights & Service Delivery Manager <\/p>\n\n\n\n
SKILLS & EXPERIENCE <\/p>\n\n\n\n
Bachelor’s Degree \/ HND \/ Licence in Banking, Finance or any related.
An Experience of at least 6 consecutive months in Ecobank Customer Service would be a bonus <\/p>\n\n\n\n
MANAGEMENT & CAPACITIES <\/p>\n\n\n\n
Customer Service Interpersonal <\/p>\n\n\n\n
Skills <\/p>\n\n\n\n
Good Communication Teamwork and Cooperation Following Instructions & Procedures Decision Making & Supervising <\/p>\n\n\n\n
APPLICATION PROCESS <\/p>\n\n\n\n
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest September 3rd, 2021 at 5pm prompt, with the subject \u00ab CUSTOMER SERVICE OFFICER \u00bb <\/p>\n\n\n\n
NB: Only applications matching with the desired profile will be contacted. PUBLIC<\/p>\n","protected":false},"excerpt":{"rendered":"
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