{"id":19279,"date":"2021-08-04T13:21:27","date_gmt":"2021-08-04T11:21:27","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=19279"},"modified":"2021-08-04T16:04:21","modified_gmt":"2021-08-04T14:04:21","slug":"it-desktop-analyst-ii","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2021\/it-desktop-analyst-ii\/","title":{"rendered":"IT Desktop Analyst II Halliburton Cameroon"},"content":{"rendered":"\n<p><strong>Date:&nbsp;&nbsp;<\/strong>Aug 3, 2021<strong>Location:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p id=\"job-location\">Douala, CE, CM<\/p>\n\n\n\n<p>We are looking for the right people \u2014 people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world\u2019s largest providers of products and services to the global energy industry.<\/p>\n\n\n\n<p><strong>Job Description<\/strong>:<\/p>\n\n\n\n<ul><li>Under general supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC&rsquo;s and peripherals in a networked environment.<\/li><li>Escalates problems not resolved within established service levels.<\/li><li>Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.<\/li><li>Ensures work is performed in accordance to company policies, standards, and procedures.<\/li><li>Assists with installing and de-installing software, PC&rsquo;s and peripherals as required.<\/li><li>Performs own work and provides assistance to others as directed.<\/li><li>Job tasks, correctly performed, have minimal impact upon the viability of the organization.<\/li><li>Error is readily ascertainable by the supervisor and can be corrected.<\/li><li>Skills are typically acquired through completion of an undergraduate degree in an MIS field is desired.<\/li><li>Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment.<\/li><li>Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite and basic understanding of computer networking.<\/li><\/ul>\n\n\n\n<p><strong>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex\/gender, sexual preference\/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation<\/strong>.<\/p>\n\n\n\n<p><strong><u>Location<\/u><\/strong><\/p>\n\n\n\n<p>c\/o SDV Building 1st Floor,&nbsp;Douala,&nbsp;Doual,&nbsp;, Cameroon<\/p>\n\n\n\n<p><strong><u>Job Details<\/u><\/strong><\/p>\n\n\n\n<p><strong>Requisition Number:<\/strong>&nbsp;100537&nbsp;&nbsp;<br><strong>Experience Level:&nbsp;<\/strong>Entry-Level&nbsp;<br><strong>Job Family:<\/strong>&nbsp;Support Services&nbsp;<br><strong>Product Service Line:&nbsp;<\/strong>Information Technology&nbsp;&nbsp;<br><strong>Full Time \/ Part Time:&nbsp;<\/strong>Full Time<\/p>\n\n\n\n<p><strong>Additional Locations for this position:&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Compensation Information<\/strong><br>Compensation is competitive and commensurate with experience.<\/p>\n\n\n\n<p><br><strong>Job Segment:&nbsp;<\/strong>Service Desk, Technical Support, Customer Service, Technology <a href=\"https:\/\/jobs.halliburton.com\/talentcommunity\/apply\/773677100\/?locale=en_US\">Apply now \u00bb<\/a><\/p>\n\n\n\n<p>Nous recherchons les bonnes personnes \u2014 des personnes qui veulent innover, r\u00e9ussir, grandir et diriger.&nbsp;Nous attirons et retenons les meilleurs talents en investissant dans nos employ\u00e9s et en leur donnant les moyens de se d\u00e9velopper et de d\u00e9velopper leur carri\u00e8re.&nbsp;D\u00e9couvrez les d\u00e9fis, les r\u00e9compenses et les opportunit\u00e9s de travailler pour l&rsquo;un des plus grands fournisseurs mondiaux de produits et services \u00e0 l&rsquo;industrie mondiale de l&rsquo;\u00e9nergie.<\/p>\n\n\n\n<p><strong>Description du poste<\/strong>&nbsp;:<\/p>\n\n\n\n<ul><li>Sous supervision g\u00e9n\u00e9rale, d\u00e9panner et r\u00e9pondre aux tickets du centre de services pour les probl\u00e8mes logiciels et mat\u00e9riels, y compris le support \u00e0 distance des PC et des p\u00e9riph\u00e9riques dans un environnement en r\u00e9seau.<\/li><li>Escalade les probl\u00e8mes non r\u00e9solus dans les niveaux de service \u00e9tablis.<\/li><li>Assurer le suivi avec les clients pour assurer une cl\u00f4ture satisfaisante des incidents, et mettre \u00e0 jour et cl\u00f4turer les enregistrements d&rsquo;appels pour le travail effectu\u00e9.<\/li><li>S&rsquo;assure que le travail est effectu\u00e9 conform\u00e9ment aux politiques, normes et proc\u00e9dures de l&rsquo;entreprise.<\/li><li>Aide \u00e0 l&rsquo;installation et \u00e0 la d\u00e9sinstallation de logiciels, de PC et de p\u00e9riph\u00e9riques au besoin.<\/li><li>Effectue son propre travail et aide les autres selon les instructions.<\/li><li>Les t\u00e2ches, correctement ex\u00e9cut\u00e9es, ont un impact minimal sur la viabilit\u00e9 de l&rsquo;organisation.<\/li><li>L&rsquo;erreur est facilement v\u00e9rifiable par le superviseur et peut \u00eatre corrig\u00e9e.<\/li><li>Les comp\u00e9tences sont g\u00e9n\u00e9ralement acquises gr\u00e2ce \u00e0 l&rsquo;obtention d&rsquo;un dipl\u00f4me de premier cycle dans un domaine MIS est souhait\u00e9e.<\/li><li>Comp\u00e9tences techniques souhait\u00e9es acquises via une certification A+ ou une exp\u00e9rience professionnelle \u00e9quivalente et 3 ans d&rsquo;exp\u00e9rience en support bureautique dans un environnement Microsoft.<\/li><li>Doit poss\u00e9der des connaissances de base sur le mat\u00e9riel de bureau, une utilisation comp\u00e9tente des syst\u00e8mes d&rsquo;exploitation Microsoft, comprendre l&rsquo;utilisation de base de la suite bureautique Microsoft et une compr\u00e9hension de base des r\u00e9seaux informatiques.<\/li><\/ul>\n\n\n\n<p><strong>Halliburton est un employeur garantissant l&rsquo;\u00e9galit\u00e9 des chances.&nbsp;Les d\u00e9cisions d&#8217;emploi sont prises sans tenir compte de la race, de la couleur, de la religion, du handicap, des informations g\u00e9n\u00e9tiques, de la grossesse, de la citoyennet\u00e9, de l&rsquo;\u00e9tat matrimonial, du sexe\/genre, des pr\u00e9f\u00e9rences\/orientations sexuelles, de l&rsquo;identit\u00e9 de genre, de l&rsquo;\u00e2ge, du statut d&rsquo;ancien combattant, de l&rsquo;origine nationale ou de tout autre statut prot\u00e9g\u00e9 par une loi ou un r\u00e8glement<\/strong>&nbsp;.<\/p>\n\n\n\n<p><strong><u>Lieu<\/u><\/strong><\/p>\n\n\n\n<p>c\/o Immeuble SDV 1er \u00e9tage, Douala, Cameroun<\/p>\n\n\n\n<p><strong><u>D\u00e9tails du poste<\/u><\/strong><\/p>\n\n\n\n<p><strong>Num\u00e9ro de demande :&nbsp;<\/strong>&nbsp;100537&nbsp;&nbsp;&nbsp;<br><strong>Niveau d&rsquo;exp\u00e9rience : Niveau d&rsquo;&nbsp;<\/strong>&nbsp;entr\u00e9e&nbsp;<br><strong>Famille d&#8217;emploi :<\/strong>&nbsp;&nbsp;Services d&rsquo;&nbsp;<br><strong>assistance Ligne de service du produit :&nbsp;&nbsp;<\/strong>Technologie de l&rsquo;information&nbsp;&nbsp;&nbsp;<br><strong>Temps plein \/ Temps partiel :&nbsp;<\/strong>&nbsp;Temps plein<\/p>\n\n\n\n<p><strong>Emplacements suppl\u00e9mentaires pour ce poste&nbsp;:&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Informations sur la r\u00e9mun\u00e9ration La<\/strong><br>r\u00e9mun\u00e9ration est comp\u00e9titive et proportionnelle \u00e0 l&rsquo;exp\u00e9rience.<\/p>\n\n\n\n<p><br><strong>Segment d&#8217;emploi :&nbsp;<\/strong>Service Desk, Support technique, Service client, Technologie<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HALLIBURTON recrute pour ses services un IT Desktop Analyst II. Postulez via l&rsquo;adresse \u00e9lectronique https:\/\/jobs.halliburton.com\/job\/Douala-IT-Desktop-Analyst-II-CE\/773677100\/<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[22,335],"tags":[4,3375,3376],"villes":[135],"contrats":[148],"diplomes":[278,160],"louma_meta":{"emploi_title":"IT Desktop Analyst II","emplois_employeur":19271,"emplois_date_publication":"2021-08-04","emplois_heure_publication":"12:18","emplois_date_cloture":"2021-08-12","emplois_heure_cloture":"17:00","emplois_experience_min":"","emplois_experience_max":"3","emploi_email":"https:\/\/jobs.halliburton.com\/job\/Douala-IT-Desktop-Analyst-II-CE\/773677100\/"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/19279"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=19279"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/19279\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/19275"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=19279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=19279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=19279"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=19279"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=19279"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=19279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}