{"id":15551,"date":"2021-06-07T19:50:26","date_gmt":"2021-06-07T17:50:26","guid":{"rendered":"https:\/\/louma-jobs.com\/cameroun\/?post_type=emplois&#038;p=15551"},"modified":"2021-06-07T19:50:30","modified_gmt":"2021-06-07T17:50:30","slug":"offre-demploi-responsable-de-reabonnements-h-f","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2021\/offre-demploi-responsable-de-reabonnements-h-f\/","title":{"rendered":"Offre d&#8217;emploi: RESPONSABLE DE REABONNEMENTS H\/F"},"content":{"rendered":"\n<p><strong><em>La soci\u00e9t\u00e9 SYGALIN SAS, Grossiste de CANAL + international recrute pour les besoins de ses services, \u00ab&nbsp;UN(E) RESPONSABLE DES REABONNEMENTS&nbsp;\u00bb.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>Type de contrat<\/em><\/strong><em>&nbsp;: Essai&nbsp;puis,&nbsp; CDI&nbsp;;<\/em><\/p>\n\n\n\n<p><strong><em>Lieu de travail&nbsp;: DOUALA <\/em><\/strong><em>;<\/em><\/p>\n\n\n\n<p><strong><em>Entr\u00e9e en fonction<\/em><\/strong><em>&nbsp;: Imm\u00e9diate ;<\/em><\/p>\n\n\n\n<p><strong><em>Environnement du poste<\/em><\/strong><em>&nbsp;: Rattach\u00e9(e) au d\u00e9partement commercial et plac\u00e9(e) sous l\u2019autorit\u00e9 de la Directrice des R\u00e9abonnement, la\/le Responsable des R\u00e9abonnements travaille avec les \u00e9quipes de Vendeurs.<\/em><\/p>\n\n\n\n<p><strong><em>Principales t\u00e2ches<\/em><\/strong>&nbsp;:<\/p>\n\n\n\n<ul><li><em>Appliquer, avec la Direction du r\u00e9abonnement, la politique ainsi que des strat\u00e9gies de fid\u00e9lisation des abonn\u00e9s et en assurer l\u2019application\u00a0;<\/em><\/li><li><em>Analyser au quotidien l\u2019\u00e9volution du parc des abonn\u00e9s et initier toutes mesures n\u00e9cessaires \u00e0 sa progression\u00a0;<\/em><\/li><\/ul>\n\n\n\n<ul><li><em>Organiser, animer et coordonner les op\u00e9rations de relance des abonn\u00e9s arrivant \u00e0 \u00e9ch\u00e9ance&nbsp;;<\/em><\/li><li><em>Organiser, animer et coordonner les op\u00e9rations de relance des abonn\u00e9s 1<sup>\u00e8re<\/sup> \u00e9ch\u00e9ance&nbsp;;<\/em><\/li><li><em>Elaborer et mettre en \u0153uvre les proc\u00e9dures de gestion des r\u00e9clamations des abonn\u00e9s&nbsp;;<\/em><\/li><li><em>R\u00e9pertorier les probl\u00e8mes des clients et proposer des solutions pour leur r\u00e9solution efficiente&nbsp;;<\/em><\/li><li><em>Appliquer les op\u00e9rations de suivi des clients et traiter les r\u00e9clamations d\u00e9licates&nbsp;;<\/em><\/li><li><em>Garantir la mise \u00e0 jour des outils de communication&nbsp;;<\/em><\/li><li><em>Assurer la formation des \u00e9quipes (DN et DA) sur les strat\u00e9gies de fid\u00e9lisation des abonn\u00e9s&nbsp;;<\/em><\/li><li><em>Veiller \u00e0 l\u2019application des strat\u00e9gies d\u2019Upgrade des abonn\u00e9s&nbsp;;<\/em><\/li><li><em>Garantir en toute hypoth\u00e8se l\u2019exemplarit\u00e9 du r\u00e9seau.<\/em><\/li><\/ul>\n\n\n\n<p><strong><em>FORMATION, EXPERIENCE PROFESSIONNELLE ET COMPETENCES REQUISES<\/em><\/strong><\/p>\n\n\n\n<p><em>-Etudes sup\u00e9rieures dans le domaine du Marketing, commerce, vente ou disciplines voisines, Bac + 4 minimum.<\/em><\/p>\n\n\n\n<p><em>-Trois ans minimum d\u2019exp\u00e9rience \u00e0 un poste de commercial.<\/em><\/p>\n\n\n\n<p><em>Exp\u00e9rience en marketing relationnel ou marketing client (3 ans minimum) sur des probl\u00e9matiques de fid\u00e9lisation de la client\u00e8le. L\u2019exp\u00e9rience dans l\u2019activit\u00e9 CANAL +, les t\u00e9l\u00e9coms ou les nouvelles technologies seront de grands atouts.<\/em><\/p>\n\n\n\n<p><em>-Bonne connaissance et utilisation de l\u2019outil informatique&nbsp;;<\/em><\/p>\n\n\n\n<p><strong><em>COMPORTEMENTS ATTENDUS<\/em><\/strong><\/p>\n\n\n\n<p><em>-Excellentes capacit\u00e9s communicationnelles et relationnelles&nbsp;;<\/em><\/p>\n\n\n\n<p><em>-Capacit\u00e9s manag\u00e9riales et de leadership&nbsp;;<\/em><\/p>\n\n\n\n<p><em>&nbsp;-Esprit d\u2019analyse.<\/em><\/p>\n\n\n\n<p><em>-Sens de satisfaction des abonn\u00e9s et des attentes op\u00e9rationnelles&nbsp;;<\/em><\/p>\n\n\n\n<p><strong><em>COMPOSITION DU DOSSIER<\/em><\/strong><em><\/em><\/p>\n\n\n\n<p><em>-Un CV&nbsp;;<\/em><\/p>\n\n\n\n<p><em>-Une lettre de motivation&nbsp;;<\/em><\/p>\n\n\n\n<p><em>-Photocopie des dipl\u00f4mes.<\/em><\/p>\n\n\n\n<p><strong><em>DEPOT<\/em><\/strong><\/p>\n\n\n\n<p><em>En ligne, \u00e0 l\u2019adresse\u00a0:\u00a0\u00a0 <\/em><a href=\"mailto:rh@sygalin.com\"><em>rh@sygalin.com<\/em><\/a><\/p>\n\n\n\n<p><em>A notre si\u00e8ge social, sis au carrefour 140 Ngaound\u00e9r\u00e9, tous les jours, de 08 heures \u00e0 18 heures.<\/em><\/p>\n\n\n\n<p><em>D\u00e9lai&nbsp;: Jeudi 10 juin 2021.<\/em><\/p>\n\n\n\n<p><em>Contacts&nbsp;: 669&nbsp;999&nbsp;462 \/ 695 54 79 25.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SYGALIN SAS recrute pour ses services un Responsable des R\u00e9abonnements H\/F. Faire parvenir les dossiers \u00e0 l&rsquo;adresse  rh@sygalin.com<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","categories":[251,25,24],"tags":[4,2784,2783],"villes":[135],"contrats":[155,234],"diplomes":[159],"louma_meta":{"emploi_title":"Offre d'emploi: RESPONSABLE DE REABONNEMENTS H\/F","emplois_employeur":11131,"emplois_date_publication":"2021-06-07","emplois_heure_publication":"18:48","emplois_date_cloture":"2021-06-10","emplois_heure_cloture":"17:00","emplois_experience_min":"","emplois_experience_max":"3","emploi_email":" rh@sygalin.com"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/15551"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=15551"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/15551\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/11133"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=15551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=15551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=15551"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=15551"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=15551"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=15551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}