{"id":10970,"date":"2021-02-18T15:52:41","date_gmt":"2021-02-18T14:52:41","guid":{"rendered":"https:\/\/louma-jobs.com\/cm\/?post_type=emplois&#038;p=10970"},"modified":"2021-02-18T15:52:46","modified_gmt":"2021-02-18T14:52:46","slug":"manager-back-office-traitement-des-alertes","status":"publish","type":"emplois","link":"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2021\/manager-back-office-traitement-des-alertes\/","title":{"rendered":"Manager Back Office \/ Traitement des Alertes"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Manager Back Office \/ Traitement des Alertes<\/h1>\n\n\n\n<ul><li><a href=\"sharePage('twitter',getOfferUrl('98450'), 'Manager Back Office \/ Traitement des Alertes');\"><\/a><\/li><li><a href=\"sharePage('facebook',getOfferUrl('98450'), 'Manager Back Office \/ Traitement des Alertes');\"><\/a><\/li><li><a href=\"sharePage('linkedin',getOfferUrl('98450'), 'Manager Back Office \/ Traitement des Alertes');\"><\/a><\/li><li><a href=\"printoffer('\/jobs\/offer.do?joid=98450&amp;lang=FR');\"><\/a><\/li><\/ul>\n\n\n\n<p>Ref : CCMR301&nbsp;| 12 f\u00e9vr. 2021<\/p>\n\n\n\n<p>Date limite de candidature :&nbsp;19 f\u00e9vr. 2021<\/p>\n\n\n\n<p>Douala akwa boulevard de la libert\u00e9&nbsp;&#8211; Cameroun<a href=\"https:\/\/orange.jobs\/jobs\/map.do?joid=98450\"><\/a><a href=\"https:\/\/orange.jobs\/jobs\/map.do?joid=98450\"><\/a><a href=\"http:\/\/leafletjs.com\/\">Leaflet<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Votre r\u00f4le<\/h2>\n\n\n\n<p><strong>Missions principales<\/strong><\/p>\n\n\n\n<ul><li>Garantir la conformit\u00e9 et la bonne tenue de la base KYA<\/li><li>Valider les op\u00e9rations initi\u00e9es par le Responsable Gestion Base Clients sur la base des alertes re\u00e7ues de la Conformit\u00e9<\/li><li>Apporter un support au Service Clients sur les litiges et les demandes d\u2019informations d\u00e9coulant des d\u00e9cisions des Alertes<\/li><li>Valider les \u00e9critures impactant les comptes autres que ceux de la client\u00e8le<\/li><li>Piloter et superviser l\u2019\u00e9quipe Back-Office<\/li><\/ul>\n\n\n\n<p><strong>Activit\u00e9s principales<\/strong><\/p>\n\n\n\n<p><strong>Garantir la conformit\u00e9 et la bonne tenue de la base KYA<\/strong><\/p>\n\n\n\n<ul><li>S\u2019assurer de la conformit\u00e9 et la fiabilit\u00e9 de la base de donn\u00e9es des KYA et KYC sous sa responsabilit\u00e9 avant l\u2019archivage<\/li><li>Programmer des contr\u00f4les syst\u00e9matiques de cette base de donn\u00e9es et sa mise \u00e0 jour<\/li><li>Assurer un suivi chiffr\u00e9 des dossiers re\u00e7ues et\/ou archiv\u00e9s<\/li><li>S\u2019assurer d\u2019une visibilit\u00e9 claire et la disponibilit\u00e9 du syst\u00e8me d\u2019archivage<\/li><\/ul>\n\n\n\n<p><strong>Valider les op\u00e9rations initi\u00e9es par le Responsable Gestion Base Clients sur la base des alertes re\u00e7ues de la Conformit\u00e9<\/strong><\/p>\n\n\n\n<p><strong>Valider les \u00e9critures impactant les comptes autres que ceux de la client\u00e8le<\/strong><\/p>\n\n\n\n<p><strong>Participer \u00e0 la cr\u00e9ation\/r\u00e9vision des proc\u00e9dures<\/strong><\/p>\n\n\n\n<p><strong>Etre force de proposition dans la gestion des probl\u00e8mes ou pour l\u2019am\u00e9lioration des syst\u00e8mes (digitalisation, organisation, logistique, etc.)<\/strong><\/p>\n\n\n\n<p><strong>Piloter et superviser l\u2019\u00e9quipe Back-Office dans le respect des proc\u00e9dures<\/strong><\/p>\n\n\n\n<ul><li>Valider la qualit\u00e9 du travail r\u00e9alis\u00e9e par le Back-Office<\/li><li>Assurer le pilotage de l\u2019activit\u00e9 du Back-Office<\/li><li>S\u2019assurer du respect des exigences conformit\u00e9 l\u00e9gale et interne<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Votre profil<\/h2>\n\n\n\n<p><strong>Formation:<\/strong><\/p>\n\n\n\n<p>BAC + 4 de type Ecole de Commerce \/ fili\u00e8re Informatique \/ Marketing \/ Statistique<\/p>\n\n\n\n<p><strong>Exp\u00e9rience requise:<\/strong><\/p>\n\n\n\n<p>3 ann\u00e9es d\u2019exp\u00e9rience en relation client &amp; Gestion Back Office<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comp\u00e9tences<\/h2>\n\n\n\n<ul><li>Bonne connaissance des exigences de conformit\u00e9<\/li><li>Bonne ouverture d\u2019esprit et \u00eatre proactif<\/li><li>Capacit\u00e9 \u00e0 travailler en autonomie<\/li><li>Avoir le sens du d\u00e9tail<\/li><li>Connaissances des domaines r\u00e8glementaires et l\u00e9gales<\/li><li>Bonne connaissance du Business<\/li><li>Bonne connaissance en mon\u00e9tique et vocabulaire bancaire<\/li><li>Ma\u00eetrise de l\u2019outil informatique (Excel, Power point et autres outils)<\/li><li>Relationnel \/ Personnalit\u00e9 : Bonne capacit\u00e9 d&rsquo;organisation, tr\u00e8s bonne capacit\u00e9 d&rsquo;analyse et de synth\u00e8se, avoir un discours client pointu<\/li><li>Sens de responsabilit\u00e9, Disponibilit\u00e9, confidentialit\u00e9, rigueur, tr\u00e8s bonne moralit\u00e9, Orient\u00e9 Client<\/li><li>Bonne connaissance des exigences de conformit\u00e9<\/li><li>Expertise en Change Management<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Entit\u00e9<\/h2>\n\n\n\n<p>DIRECTION ORANGE MONEY<\/p>\n\n\n\n<p>Assurer le suivi, la qualit\u00e9 et la conformit\u00e9 des comptes existant dans l\u2019environnement Orange Money<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contrat<\/h2>\n\n\n\n<p>CDI<a rel=\"noreferrer noopener\" class=\"rank-math-link\" href=\"https:\/\/orangecameroun.taleo.net\/careersection\/ex\/jobsearch.ftl\" target=\"_blank\">Postuler<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manager Back Office \/ Traitement des Alertes<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","categories":[22],"tags":[2043],"villes":[135],"contrats":[234],"diplomes":[212,159],"louma_meta":{"emploi_title":"Manager Back Office \/ Traitement des Alertes","emplois_employeur":3116,"emplois_date_publication":"2021-02-18","emplois_heure_publication":"","emplois_date_cloture":"2021-02-19","emplois_heure_cloture":"","emplois_experience_min":"1","emplois_experience_max":"2","emploi_email":"https:\/\/orangecameroun.taleo.net\/careersection\/ex\/jobsearch.ftl"},"_links":{"self":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/10970"}],"collection":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois"}],"about":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/types\/emplois"}],"author":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/comments?post=10970"}],"version-history":[{"count":0,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/emplois\/10970\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media\/2384"}],"wp:attachment":[{"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/media?parent=10970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/categories?post=10970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/tags?post=10970"},{"taxonomy":"villes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/villes?post=10970"},{"taxonomy":"contrats","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/contrats?post=10970"},{"taxonomy":"diplomes","embeddable":true,"href":"https:\/\/louma-jobs.com\/cameroun\/wp-json\/wp\/v2\/diplomes?post=10970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}