01 MEAL MANAGER

Job Title: MEAL Manager (Monitoring, Evaluation, Accountability, Learning Manager)
Reports to: Head of Mission
Duty station Yaoundé
Type of contract Fixed Term
Availability: June 2024
Main objective
and tasks
Support the Programme Coordinator and Head of Mission in the management and
implementation of MEAL processes, activities, and tools in the Mission throughout the

project cycle and in line with MEAL plans, to ensure the quality and relevance of the
intervention.
Work closely with the Head of Mission and Protection Coordinator to ensure
accountability and complaint management at the Mission, as well as to foster a culture
of learning and knowledge management together with the Programme Coordinator.
Tasks:
Monitoring and evaluation
● Develop and review in collaboration with the Head of Mission, the mission’s MEAL
strategy, in line with INTERSOS standards.
● Assist the Head of Mission in integrating the MEAL component into the country
strategy, including programmatic results, indicators, and recommendations for
strategic directions.
● Provide technical and methodological support to programmes for the
implementation of monitoring and evaluation activities, data management

(development of questionnaires for surveys, sampling, data entry methodology,
extraction of relevant data and interpretation) and integration of cross-cutting issues.
● Provide relevant inputs to the development of indicators and means of measurement
in the design and planning phases of the project proposal (logical framework,
definition of indicators, MEAL, and accountability plans) ensuring that the MEAL
is an integral part of the project life cycle and that resources are included in the
development of the proposal.
● Participate in the development, updating and implementation of participatory
evaluation and monitoring tools and processes. Facilitate the collection of accurate
data and effective reporting of monitoring information in accordance with agreed
objectives, ensuring accountability to donors, groups, and beneficiaries.
● Follow up with the MEAL Officers on the timely implementation of surveys (PDM
and other surveys/exercises, etc.) in the field, in accordance with MEAL plans.

● Propose evidence-based adjustments or new activities to improve the quality of
operations or approaches used by teams in consultation with concerned coordinators.
● provide the data necessary for compilation of the Project Performance Tools (PATs)
to the project Managers/Project Activity Managers on a monthly basis.
● Contribute to the development of terms of reference for evaluations and external
studies, and lead MEAL teams in conducting internal evaluation exercises, as
required and in collaboration with program teams.
● Promote all aspects of the MEAL sector to support the creation of an organizational
culture, promote quality programming, and ensure that the MEAL system is

understood and supported at the mission level. Respect and promote INTERSOS
policies and report to the Head of Mission any non-compliance with policies within
teams or partners.
● Train MEAL staff in the proper use of monitoring tools and support them in data
analysis.
● Participate in regular meetings with the program team to monitor program
implementation and adapt MEAL activities accordingly.
● Conduct regular technical field support visits to project sites to assist MEAL Officers
and project teams in monitoring ongoing programmes.
● Ensure that software and hardware versions of MEAL tools and files are properly
archived, secure, and easily accessible, in accordance with mission and at large
INTERSOS’ MEAL standard and procedures.
● Support MEAL Officers in formulating recommendations to improve activities and
on the follow-up of recommendations.
● Develop learning tools and promote workshops and learning exercises with MEAL
and programs teams with the support of the MEAL Advisor at the HQ.
Data Management
● Review and approve the project database produced by the MEAL Officers at the
beginning of each project.
● Support the programme team in the development of data collection tools, as required,
as well as in the collection of data and systematic analysis for projects.

● Develop and improve dashboards at the request of the head of Mission and
Programme Team.
● Ensure regular updating of indicators in the project database and report on project
indicators to clusters and other relevant stakeholders as appropriate in agreement
with the Head of Mission.
Feedback and Complaint Response Mechanism (CFRM)
● In collaboration with the Head of Mission and Protection Coordinator, ensure the
strengthening and development of quality MEAL activities and effective and
sustainable accountability mechanisms, including a complaint and feedback
mechanism for beneficiaries, stakeholders, and donors.
● In coordination with the Head of Mission and the Internal Auditor at HQ, develop,

refine, monitor, systematically analyze and provide feedback on the Mission’s
Feedback and Complaint Response Mechanism (CFRM).
● Ensure cross-cutting themes (gender, vulnerable groups, data protection, etc.) across
MEAL’s activities and that community engagement is done in an appropriate and
respectful manner, managing expectations, and providing transparent and clientfocused service.
● In collaboration with other MEAL staff, ensure that staff receive regular AAP and
CFRM training available.
● Assist in the investigation of complaints by producing all relevant investigation
documents, as required.
Reporting
● Provide regular reports on the progress of MEAL activities. Prepare and submit
quality reports ensuring that they are highly accurate, complete, and well
documented.
● Support and review reports prepared by MEAL Officers by making
recommendations to improve activities, and follow-up on recommendations.
● Provide written reports to the Programme Coordinator, Head of Mission and
concerned staff on field visits.
● Support the Programme Coordinator and the technical coordinators in the production
of high-quality analytical reports to illustrate the impact of INTERSOS, including
evidence of good practice and replicable programmes, and ensure that they are
communicated appropriately.
Personnel Management
● Plan and supervise, in close coordination with the HR department, the associated
processes (recruitment, training/onboarding, assessment, potential detection,
development and communication) of the staff under his/her responsibility to ensure
both the sizing and the amount of knowledge required and to improve the capabilities
of the staff.
● Hold weekly meetings with, manage, monitor, and support MEAL staff.
● Identify the training needs of staff under his/her direct direction. Promote the use of
learning systems and events in coordination with different departments and SMTs.
● Train MEAL program officers or other program staff on the MEAL program’s
system, activities, and tools. Train the program team on MEAL activities, if
necessary.
● Ensure monthly planning of the MEAL team and report on progress to the
Programme Coordinator and Head of Mission.
Others
Representation
Represent INTERSOS in technical coordination meetings organized by external
stakeholders (clusters, other platforms, etc.), and report to the Head of Mission and the
SMT on the most relevant issues.
Educational and
professional
experience
required
• Essential degree in Statistics, Information Management, Social Sciences,
Demography, Social Studies, or any related field
Technical and
behavioral
competencies
required
Work Experience:
• Minimum of two years of experience in MEAL
• Experiment Previous desirable with some NGO in some country in
development or emergency situations.

COMPETENCIES:
– Professional
• Experience in implementing MEAL systems.
• Experience in developing and conducting quantitative and qualitative surveys.
• Expertise in information management systems (knowledge and previous
experience in the use of data collection, data management tools and statistical
analysis) and good computer skills.
• Experience in implementing recipient complaint and feedback mechanisms is
desirable.
– Personal
• Ability to analyze and summarize complex amounts of data and communicate it to
diverse audiences.
• Leadership, Team Management and Training/Capacity Building.
• Communication and negotiation skills.
• Flexibility and adaptability.
• Reporting skills.
• Strategic Vision.
• Problem-solving and decision-making; Ability to find solutions to operational
problems.
• Commitment to the principles of INTERSOS.
IT: Advanced Knowledge of
• Mainstream survey and Data collection tools (KoboToolbox, SurveyMonkey,
Google Forms, Enketo)
• Basic humanitarian GIS tools (OpenStreetMaps, Google Earth and Google
Custom maps)
• Basic Database processing tools (Excel and Access)
• Microsoft Office Suite (Word, outlook),
• Mainstream web browsers (Google Chrome, Microsoft Edge, Mozilla Firefox)
• Web-based mainstream chat and conferencing tools/platforms (Skype, Teams,
Zoom and WebEx)
• Web 2.0 tools (cloud storage, webmail and others)
Languages
• Languages: The language of mission is essential. Preferred local language of work.
Send your CV and Cover letter by following this link: https://urlr.me/K6g7y 
Only CVs and Cover letters sent through the link mentioned will be received.

NB: Only Shortlisted candidates will be invited for the written and technical tests.
Please apply no later than May 21, 2024, at 5 PM