Relationship Officer

Job title Department Reporting Line Location
Job purpose:

VACANCY ANNOUNCEMENTS

Internal /External
: Relationship Officer
: Retail Banking
: Business Manager
: UBA Cameroon Business Offices
• Acquiring new consumer & commercial banking businesses and deepening existing customer relationships for the customer segment handled
• Reviewing strategy implementation and sales/ market analysis with the view of increasing the profitability of business
• Demonstrate excellence on each service interaction with customers
Key Accountabilities:
• Relationship building with new and existing customers to ensure profitability
• Active participation in branch sales planning to generate action plans for meeting targets
• Handling customer issues and complaints
• Planning and carrying out desk based prospecting and maintaining
up to date call reports.
• Obtaining timely and relevant market feedback useful for product
development, competitor monitoring and customer service
improvement
• Preparing regular sales activities and performance reports
• Contributing to direct sales skills development and performance
improvement
• Other related duties as assigned

Qualification required: Minimum education level – Bachelor’s Degree in Marketing, Sales, Banking and Finance, any other relevant discipline.

Experience required:

Minimum experience: At least 2 years’ seniority in the bank. Key Competencies:
Knowledge
• Must clearly embrace and exhibit UBA values
• Product knowledge of all banks in the territory
Skills/Competencies/Aptitudes
• Ability to quickly assess potential of prospects
• Freedom of decision making
• Ability to give sound judgment on the suitability of a product to the market
segment
• Ability to match and positively present product features and benefits to
customer needs
• Sharp judgment as to when to ask, attempt to close or ease off on a
prospect
• Ability to follow through on promises to customers’ or prospects’
satisfaction
Application submission
Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “RELATIONSHIP OFFICER” by Monday, February 13, 2023 Before close of Business.
Only shortlisted candidates will be contacted to proceed to the interview stage.
If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time.
Dintar BERKA
Regional HRBP CEMAC/Country Resources