VACANCY
ANNOUNCEMENT
Internal /External (ABO – BO)
Job title : Experience Design & Innovation
Officer
Department = : Customer Experience
Reporting Line : Head Customer Experience
Location : UBA Cameroon
Objectives :
Develop and deploy systematic actioning on customer
experience insights by cross-functional
representatives, to prevent recurrence of issues and to
create new mutual value associated with key drivers of
customer lifetime value.
Roles & Responsabilities :
— Provide oversight into the various CX improvemeaz @
initiatives and provide guidance and prioritizatio
through the platform of the governance structure
= Product and process Knowledge
- Proficient in MS packages
Skills required:
— Problem Solving
— Project Management
— Attention to details
Attributes :
-— Initiative
— Goal Oriented
— Organized
— Customer Centric
Qualification :
— First degree in any field
Experience :
= 1-year experience as an Operations personnel.
— Innovative thinking
Application submission
Candidates should send their resume and motivation
letter to hcmrecruitcameroon@ubagroup.com, wit the
heading “EXPERIENCE DESIGN & INNOVATION
OFFICER ” no later than April 27, 2023 at 5:00P
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